Refund Policy

At CarCheck, we aim to deliver accurate and timely digital vehicle history reports. We are committed to customer satisfaction and follow a fair refund process in compliance with Paddle’s policies.

Refund Eligibility

• 14-Day Refund Window: Customers may request a refund within 14 days of purchase.
• Refunds are available if:
  • The report was not delivered within the expected delivery timeframe.
  • A technical issue prevented access to the report.
  • An accidental duplicate payment was made for the same order.

Non-Refundable Situations

Refunds cannot be issued after a report has been successfully delivered and accessed, except in the cases mentioned above.

How to Request a Refund

To request a refund, please contact us at [email protected] with the following details:

• Email Subject: Refund Request
• Your Email Address: (used for your purchase)
• Vehicle VIN: The VIN of the vehicle related to your report
• Reason for Refund: A short explanation of the issue
• Transaction ID: Paddle payment reference
• Date of Purchase: When the order was placed

Refund Processing

• Review Time: Refund requests are reviewed within 10 business days of receipt.
• Refund Method: Approved refunds are processed through Paddle to the original payment method.

Additional Notes

• Business Name: Payments are processed under the legal business name CarCheck.
• Service Nature: All vehicle history reports are digital and delivered electronically via email.
• Disclaimer: Vehicle data is sourced from third-party databases and provided for informational purposes only.

For any questions regarding this Refund Policy, please contact us at [email protected].