Refund Policy

At EpicVINReport, customer satisfaction is our top priority. However, please note that all vehicle history report purchases are final and non-refundable. Our reports are provided for informational purposes only, and EpicVINReport cannot be held responsible for any decisions or purchases made based on the information provided in our reports.

Non-Refundable Policy

• Strict No-Refund Clause: All services provided by EpicVINReport are strictly non-refundable. All payments made to EpicVINReport are considered final and will not be returned.
• 48-Hour Window: Any refund request made more than 48 hours after the delivery of a report will be automatically declined.
• Data Accuracy: EpicVINReport does not guarantee the accuracy, completeness, or availability of all vehicle data, as this information is sourced from third-party databases.
• Disputes and Chargebacks: In the event of any dispute or chargeback related to a payment, EpicVINReport reserves the right to pursue legal action.

Exceptional Cases for Refund

A refund may be considered only under the following exceptional circumstances:

• The delivered report was blank and contained no data.
• You were mistakenly charged twice for the same report.

Invalid Reasons for a Refund

Refunds will not be provided in the following cases:

• Perceived errors in the report (all data is provided "as is" from third-party sources).
• Incomplete reports (the availability of certain vehicle data may vary and is not guaranteed).
• Delayed report delivery (any delay in generating or delivering the report).
• A change of mind or general dissatisfaction with the report.

How to Request a Refund (If Eligible)

If you believe you are eligible for a refund based on the above criteria, please send an email to [email protected] with the following details:

• Email Subject: "Refund Request"
• Your Email Address: (the email used for your purchase)
• Vehicle VIN: The VIN of the vehicle for which the report was generated
• Reason for Refund: A brief explanation of why you are requesting a refund
• Your Full Name: First and last name
• Date of Purchase: When you bought the report
• Payment Method: (e.g., credit/debit card via Stripe)
• Transaction ID: Last 4 digits of the credit/debit card used

Refund Processing

• Processing Time: Refund requests will be reviewed within 10 business days of receipt.
• Refund Method: If a refund is approved, it will be issued via the original payment method used for the purchase.

Final Notes

• Liability Disclaimer: EpicVINReport is not responsible for any financial or transactional decisions made based on our reports.
• Not Legal Advice: Our vehicle history reports are for informational purposes only and should not be considered legal advice.

For further assistance or inquiries regarding this Refund Policy, please contact us at [email protected].