Terms and Conditions

1. Introduction

Welcome to EpicVINReport, operated under the legal business name CarCheck. By accessing our website www.epicvinreport.com and using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately.

2. Services

EpicVINReport provides digital vehicle history reports using data sourced from verified third-party providers. While we aim to maintain accurate and up-to-date information, we do not guarantee that all records will be complete, error-free, or fully comprehensive.

3. Service Delivery & Human Involvement

Our vehicle history reports are produced through a combination of automated systems and human involvement:

  • Automated systems perform the initial VIN decoding and data compilation.
  • Human quality assurance teams review reports for accuracy and consistency.
  • Complex cases may receive expert human analysis.
  • Human customer support representatives are available for assistance.
  • Human analysts verify critical information and identify potential discrepancies.

While automation ensures efficiency, human involvement is an essential part of ensuring reliability and customer support.

4. User Responsibilities

  • You agree to use our services only for lawful purposes.
  • You must provide accurate information during purchase.
  • You are responsible for maintaining the security of your order details.

5. Payments & Refunds

  • All payments are securely processed by Paddle, the authorized reseller and merchant of record.
  • All purchases are one-time payments with no subscriptions.
  • Reports are usually delivered within 2 to 6 hours, and in rare cases up to 12 hours.
  • Refunds are handled strictly according to Paddle’s refund policy and applicable consumer protection laws.
  • Approved refunds are processed to the original payment method through Paddle.

6. Limitation of Liability

CarCheck and EpicVINReport shall not be responsible for any direct, indirect, or consequential damages arising from the use of our services. Reports are provided “as-is” based on available data.

7. Intellectual Property

All website content, reports, graphics, and logos are the exclusive property of CarCheck and EpicVINReport and are protected by intellectual property laws.

8. Privacy Policy

We process personal data in accordance with our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website constitutes acceptance of any updates.

10. Contact Information

For inquiries, please contact us at support@epicvinreport.com.

By using EpicVINReport, you confirm that you have read and agreed to these Terms & Conditions.